Shipping policy

Shipping Policy

Last updated: [10-02-2026]

This Shipping Policy applies to all orders placed through this website operated by Swiftsell B.V.

1. Order Processing

All orders are processed within 1–3 business days.

Once your order has been processed, it will be handed over to our shipping carrier and you will receive a confirmation email with tracking information once available.

Orders are not shipped or delivered on weekends or public holidays.

2. Shipping Origin

All products are shipped directly from our fulfillment partners located in China.

This allows us to offer competitive pricing and worldwide delivery.

3. Delivery Time

Estimated delivery time (United States):
7–14 business days

Delivery times are estimates and not guaranteed. Actual delivery times may vary due to factors such as:

  • Customs processing

  • Carrier delays

  • Weather conditions

  • Public holidays

Swiftsell B.V. is not responsible for delays once the order has been handed over to the shipping carrier.

4. Shipping Costs

Shipping costs are displayed at checkout before payment is completed.

Any applicable shipping fees are non-refundable.

5. Customs, Duties & Taxes

International shipments may be subject to customs inspections, import duties, or local taxes determined by the destination country.

These fees are not included in the product price or shipping cost and are the responsibility of the customer.

Failure to pay customs fees does not entitle the customer to a refund.

6. Tracking Information

Once your order has shipped, you will receive a tracking number by email.

Please note:

  • Tracking updates may take 2–5 business days to appear

  • Tracking information may be limited while the package is in transit between countries

7. Incorrect Address or Failed Delivery

Customers are responsible for providing a correct and complete shipping address.

We are not responsible for:

  • Orders delivered to an incorrect address provided by the customer

  • Failed deliveries due to address errors

  • Packages marked as “delivered” by the carrier

8. Lost or Missing Packages

If your order appears lost in transit, please contact us at support@sleep-fuel.com.

We will investigate the issue and, if applicable, offer:

  • A replacement shipment, or

  • A refund (at our discretion)

9. Contact

If you have questions about shipping or delivery, please contact us:

📧 support@sleep-fuel.com