Refund policy
Return & Refund Policy
Last updated: [10-02-2026]
This Return & Refund Policy applies to all purchases made through this website operated by Swiftsell B.V.
1. Returns
We offer a 30-day return policy, starting from the day your order is delivered.
Returns are only accepted if:
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The product is unused
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The product is in its original, unopened packaging
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The product is in the same condition as received
Opened packages are considered used and are not eligible for returns or refunds.
If these conditions are not met, we reserve the right to refuse the return.
2. Non-Returnable Items
The following items are not eligible for return or refund:
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Used products
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Products with opened or damaged packaging
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Products not returned in original packaging
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Hygiene-sensitive items once opened
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Personalized or custom-made products
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Gift cards
3. Return Process
To request a return, please contact us at support@sleep-fuel.com within 30 days of delivery.
Please include:
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Your order number
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Reason for return
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Photos (if applicable)
Returns sent without prior approval may not be accepted.
4. Return Shipping Costs
Customers are responsible for all return shipping costs.
Original shipping costs are non-refundable.
5. Refunds
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be processed within 7 business days
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Refunds will be issued to the original payment method used at checkout
6. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and provide photo or video evidence.
We will, at our discretion:
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Send a replacement at no additional cost, or
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Issue a full refund
7. Late or Missing Refunds
If you have not received your refund after approval:
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Check your bank or payment provider
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Then contact us at support@sleep-fuel.com
8. Order Cancellations
Orders can only be cancelled within 12 hours after placement.
Once processing or shipping has started, cancellations are no longer possible.
9. Contact Information
For questions regarding returns or refunds, please contact:
